The Baileys microservice must be running for these controls to work.
See baileys-service/README.md.
Filename
Type
Size
Description (shown to the LLM)
Uploaded by
Uploaded at
Actions
No files for this client yet.
Current Period
Client
Agents
Voice (used / cap)
Messages (used / cap)
Input tokens
Output tokens
Next reset
No clients yet.
Per-Agent Live
Agent
Client
Input tokens
Output tokens
Total
Images (vision-bearing turns)
No agents yet.
History (archived billing periods, newest first)
Client
Period
Voice (sec)
Messages
Archived at
No archived periods yet — first cycle hasn't rolled.
Live Sessions — in progress right now
Channel
Agent
Customer
Started
Last activity
Msgs
Actions
No active sessions.
Historical Logs — completed conversations
Service
Client
Agent
Duration / Messages
Caller
Skills
Started
Actions
No session logs yet.
Pause-bot rows the LLM created via request_human_handoff.
Resolve to unpause immediately, or just let the conversation idle out —
when the WhatsApp session closes (idle timeout / manual end),
the escalation auto-resolves and the bot answers the next inbound normally.
When
Pending for
Client
Agent
Customer
Urgency
Reason
Status
Actions
No escalations match this filter.
People with access to this admin panel. Superadmins can manage other
operators; admins have full CRUD on clients/agents but can't invite new
operators. Sign-in URL: — →
this same login form. Share it as a bookmark, not via email.
Email
Role
Status
Last sign-in
Created
Actions
No operators yet.
Change my password
New Operator
Share the temporary password securely. The new operator can change it from
Operators → Change my password after first sign-in.
New Client
New Agent
Copies prompts, channels, model — NOT credentials, IDs, or phone numbers.
New Skill
Add a skill
What should this bot be able to do during conversations?
📖 Look up info from a file
Menu items, prices, hours, FAQs — anything the customer might ask about that's in a document.
📷 Send a file to the customer
Bot can send a photo or PDF (e.g. menu, brochure) over WhatsApp when it's relevant.
🙋 Hand off to a human
Pauses the bot when a customer needs a real person. You get notified in the Escalations tab.
More options
🔎 Filter / search a file
"Show me vegetarian items" — returns multiple matches.
📃 List everything
"Send me the full menu" — returns the whole file.
📄 Send a PDF document
Same as "Send file" but explicitly for documents (vs images).
Upload the file the bot should read from. JSON works directly.
Have a PDF or image? Cancel, use Media → Convert→JSON first, then come back.
Leave this on "Let the AI choose" and the bot picks the right file from this
client's Media library at runtime (upload files in the Media tab and
describe each). Or pin one specific file below to always send the same thing.
✓ Nothing required. You can configure email + webhook notifications on the agent
(Advanced tab → escalation fields) after saving.